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Electronic Transaction Solutions

Tools to make your job easier and help you get paid faster

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An easy way to work with us

Use our electronic solutions to submit claims and encounters and check patient eligibility. You can get paid faster, improve efficiency and reduce calls, paperwork and returned claims.

To get started, register for our secure provider website, or choose the vendor that's right for your office.

View electronic transaction vendors

Tools that can save you time and money


Get payments sent directly to your bank account with electronic funds transfer (EFT). Electronic remittance advice (ERA) provides claim payment information anytime online. It's easy to sign up online using EnrollHubTM. Or you can submit the forms by mail or fax.

Enroll online
Mail or fax the EFT form
Mail or fax the ERA/EFT form
Read special EFT information for Ohio dentists

Electronic claims

Eliminate paper claims. Submit your dental claims and encounters electronically. Payer ID numbers are 60054 for Aetna claims, 18014 for dental Medicare claims, and 68246 for Aetna encounters.

Learn more about electronic claim submission
Read electronic claim submission FAQs

National Provider Identifier (NPI)

Federal regulations require you to submit HIPAA standard electronic transactions with only your National Provider Identifier (NPI).

Learn more about the NPI

Aetna Voice Advantage® (AVA)

Use our interactive telephone self-service system to check claims and patient eligibility.

By calling the AVA National Dentist Line at 1-800-451-7715, you can:

  • Check on several patients in a single call to a single number
  • Choose to hear the information or have it faxed
  • Check the status of a claim or claims
  • Obtain a claim mailing address

Find out more about AVA

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Check patient information

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Online patient roster

The online patient roster lists Aetna DMO® members and their benefit plan information.

Learn more about this tool

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Benefits and eligibility inquiry

You can easily confirm a patient's Aetna dental benefits and eligibility.

Read how to make an inquiry

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Check claim status

You can check the status of claims online or on the phone.

Learn how to look up claim status

Aetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies (Aetna). Dental benefits and dental insurance plans are underwritten by Aetna Dental Inc., Aetna Dental of California Inc., and Aetna Health Inc. and/or Aetna Life Insurance Company (Aetna). In Texas by Aetna Dental Inc. and in Virginia, the DMO plan is known as the Dental Network Only plan (DNO). DNO in Virginia is not an HMO. To receive maximum benefits, members must choose a participating primary care dentist to coordinate their care with network providers. Each insurer has sole responsibility for its own products.

Aetna Voice Advantage may not be available for all plans/programs.

You are now leaving the Aetna Dental website.

Links to various non-Aetna sites are provided for your convenience only. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites.

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You are now leaving the Aetna Dental Web site and linking to ClaimConnect*.

Aetna Dental works with ClaimConnectTM offered by EDI Health Group (EHG) to provide easy access to check patient eligibility, file a claim, check claim status, view patient rosters and Electronic Remittance Advice.

Links to ClaimConnect and its content are provided for your convenience. Aetna Inc. and its subsidiary companies assume no responsibility for any circumstances arising out of the use, misuse, interpretation or application of any information or other material provided by EDI Health Group (EHG). Aetna Inc. and its subsidiary companies do not endorse any of the products or services available through EHG. EHG independently develops and maintains its own privacy policies and practices.

*ClaimConnect is a registered trademeark of EHG (EDI Health Group, Inc.) and its subsidiaries.

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