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Frequently Asked Questions

How do I register for Aetna's secure site for dentists?
Simply select the "Log In/Register" link at the top of this page and click on "Register now for". You'll just need to fill out a short online form. Have your Social Security number and/or tax identification number handy when you register.

What type of information is on Aetna's secure site?
Our site is an online gateway for tools and educational resources. They can help increase your efficiency while saving you time and money.

You'll have access to electronic services so you'll be able to:

  • Submit claims and encounters for multiple payers
  • Perform real-time eligibility inquiries
  • Make claim status inquiries
  • View DMO® monthly compensation lists (participating providers only)
  • Check DMO eligibility rosters including weekly updates (participating providers only)
  • View Electronic Remittance Advice (ERA)

You can also use other features to:

  • Access downcoding and bundling policies
  • Submit your name, address and phone number changes online
  • View dental office guides (participating providers only)

If I register for the secure site, do I have to submit claims through this portal?
No, you don’t have to submit claims through this portal. We offer this option to help you submit claims through a single portal for multiple claims payers.

Can I get free continuing-education credits without registering for the secure site?
No, you need to register for the secure site to access the free continuing-education credits.

Can I submit claims electronically for all carriers?
You can submit claims for most carriers.

Can I check eligibility?
Yes, you can check eligibility in real time for your Aetna patients by using ClaimConnect™ by

What is ClaimConnect?
It’s a service from EDI Health Group (EHG) that lets dental offices submit electronic claims to payers and check claims status online. It also allows you to check eligibility and benefits-plan details for all Aetna Dental members.

What are the benefits of registering for ClaimConnect?

Claims advantages include:

  • Instant online editing and resubmission
  • Fewer claims returned due to missing information
  • Faster reimbursement
  • No telephone calls, faxes, stamps or paperwork

DMO eligibility advantages include:

  • The ability to print and view your roster
  • The ability to view multiple payers on one site
  • Instant access to patient-level copays, limitations and exclusions
  • Easier encounter submission
  • Multiple patient lookup at one time

Do I need special equipment?
All you need is an Internet connection and a browser. ClaimConnect works with all major browsers as long as they support 128-bit SSL transmissions.

Do I have to use the electronic services offered through
No. The decision to use an electronic claims vendor is up to you.

If I have a problem submitting claims, whom do I call?
Just call EHG Customer Service at 1-800-990-1655.

Aetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies (Aetna). Dental benefits and dental insurance plans are underwritten by Aetna Dental Inc., Aetna Dental of California Inc., and Aetna Health Inc. and/or Aetna Life Insurance Company (Aetna). In Texas by Aetna Dental Inc. and in Virginia, the DMO plan is known as the Dental Network Only plan (DNO). DNO in Virginia is not an HMO. To receive maximum benefits, members must choose a participating primary care dentist to coordinate their care with network providers. Each insurer has sole responsibility for its own products.

Aetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies (Aetna). Vendors are independent contractors and not employees or agents of Aetna or participating providers of Aetna. Aetna does not endorse any electronic connectivity tools and services provided by vendors. This information is subject to change without notice and does not constitute a guarantee by Aetna of any kind.