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Contact Aetna Dental

Important telephone numbers and addresses


Dentist Hotline

  • National Dentist Line: Have a question? Call the National Dentist Line at 1-800-451-7715.
  • National Medicare Dentist Line: Have a question?  Call the National Medicare Dentist Line at 1-800-624-0756.
  • Dentist Contracting Hotline: For PPO contract information, call the Dentist Contracting Hotline at 1-800-776-0537.


Important addresses

All dental encounters

Aetna Dental Encounters
P.O. Box 14530
Lexington, KY 40512

For your convenience, we have a single post office box for claims and specialty authorization submissions. The Aetna Grievance and Appeals Unit also has one box for all states except California, which has a separate box.

All claims and specialist authorizations

Aetna Dental
P.O. Box 14094
Lexington, KY 40512-4094

All dental Medicare claims 

Aetna Medicare
PO Box 981106
El Paso, TX 79998-1106   Payor ID 60054

Aetna DMO® and PPO grievance and appeals

All states except California:

Aetna Dental
P.O. Box 14597
Lexington, KY 40512-4597

California only:

Aetna Dental
PO Box 24030                             
Fresno, CA  93779                       

Want to become a participating dentist?

Call our National Dentist Line at 1-800-451-7715 or visit Information about Aetna Dental Networks.


Aetna website

You can request more information 24 hours a day at

To reset or unlock your website registration, call Etech line: 1-800-225-3375

Contact us online



Aetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies (Aetna). Dental benefits and dental insurance plans are underwritten by Aetna Dental Inc., Aetna Dental of California Inc., and Aetna Health Inc. and/or Aetna Life Insurance Company (Aetna). In Texas by Aetna Dental Inc. and in Virginia, the DMO plan is known as the Dental Network Only plan (DNO). DNO in Virginia is not an HMO. To receive maximum benefits, members must choose a participating primary care dentist to coordinate their care with network providers. Dental PPO insurance plans are underwritten and/or administered by Aetna Life Insurance Company.  In Texas, the Dental PPO is known as Participating Dental Network (PDN). Each insurer has sole responsibility for its own products.