Electronic solutions for easy claim submission
What to get paid faster? Submit your claims electronically! You should:
While we encourage you to submit all claims electronically, if you need to submit a paper claim, Review our paper claim Tips
How to submit attachments
Submit your attachments, such as X-rays, electronically using FastAttach® by National Electronic Attachment (NEA).
Our guidelines explain when we require attachments.
Claim documentation guidelines
New attachment requirements for crown buildups-2950
Policies that affect payments
Precertification and predetermination
We recommend pretreatment estimates for some services. They explain how much we will pay based on a member's benefits.
Downcoding and bundling
We don't automatically change procedure codes or bundle claims for covered services. Any changes we make happen after a professional review.
Claim resources for specialists
Orthodontic claim tips
Following our guidelines will speed up claim determinations.
Oral surgery claims
If you have questions about oral surgery benefits, our dedicated team can help.