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Paper Claim Tips

To achieve the most efficient claims processing when submitting paper claims to Aetna, follow these simple tips.


  • Use original claim forms (no copies).
  • Use the Aetna Dental claim form (English or Spanish) or the current ADA claim form.
  • Use the appropriate, current CDT code.
  • Use black ink.
  • Print claim data within the defined boxes on the claim form.
  • Use all capital letters.
  • Use a laser printer for best results.
  • Use white correction tape for corrections.
  • Submit notes on 8½ x 11 paper.
  • Use an 8-digit date format.
  • Use proper punctuation when necessary.
  • Clearly note payment status or amount in the remarks field.
  • PRINT clearly.


  • Don't use copies of claim forms.
  • Don't use red ink or highlighters.
  • Don't use dashes or slashes in date fields.
  • Don't use fonts smaller than 8 point.
  • Don't use a dot matrix/impact printer, if possible.
  • Don't use correction fluid.
  • Don't put notes on the top or bottom of the claim form.
  • Don't fold claim forms.
  • Don't use labels, stickers or stamps.
  • Don't use proportional fonts (Courier is a good example of a font that does not have proportional fonts).
  • Don't use mixed fonts on the same form.
  • Don't use italics or script fonts or special characters.
  • Don't submit more than six lines on the HCFA-1500 claim form.
  • Don't print slashed zeros.
  • Don't send unnecessary attachments. (Refer to Claim Documentation Guidelines.)
  • Don't submit CDs or DVDs with imaged patient diagnostic or treatment notes. Use of these media is not supported.


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Aetna Dental works with ClaimConnectTM offered by EDI Health Group (EHG) to provide easy access to check patient eligibility, file a claim, check claim status, view patient rosters and Electronic Remittance Advice.

Links to ClaimConnect and its content are provided for your convenience. Aetna Inc. and its subsidiary companies assume no responsibility for any circumstances arising out of the use, misuse, interpretation or application of any information or other material provided by EDI Health Group (EHG). Aetna Inc. and its subsidiary companies do not endorse any of the products or services available through EHG. EHG independently develops and maintains its own privacy policies and practices.

*ClaimConnect is a registered trademeark of EHG (EDI Health Group, Inc.) and its subsidiaries.

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