It’s easy to check the status of a claim, whether it was submitted on paper or electronically.
You can check claim status:
The information you’ll need depends on the method you use to submit an inquiry.
On AVA, you’ll need:
For inquiries submitted online, please provide:
Some possible reasons:
You will not see the status of rejected claims if the provider can’t be identified on the rejected claim. The status will also not show as rejected if the system can’t match the information provided.
This means the member can’t be found in our eligibility file. Try one of the following:
Report any of these messages to the vendor:
You also can check the batch claim status reports from your vendors. Those should show if a claim was rejected or accepted.
Aetna Voice Advantage may not be available for all claims/programs.
Aetna Dental works with ClaimConnectTM offered by EDI Health Group (EHG) to provide easy access to check patient eligibility, file a claim, check claim status, view patient rosters and Electronic Remittance Advice.Continue >