Attachments can be submitted to Aetna electronically. Claim attachments are not always necessary. We encourage you to review the claim documentation guidelines to determine which attachments, if any, are required.
To streamline submitting claims with attachments to Aetna, send attachments electronically through an electronic attachment vendor.
Your dental office has the ability to send electronic claims through WebMD and/or EDI Health Group Inc. (EHG) while also submitting any necessary attachments electronically via NEA. NEA will store attachments for Aetna on its servers to enable faster claim review, turnaround time and payments. This eliminates the need to submit paper claims and attachments.
For additional information about NEA, please access www.nea-fast.com or call NEA at 1-800-782-5150.