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Aetna Dental Networks
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Important Telephone Numbers and Addresses

.Dentist Hotline.
.Important Addresses.

Dentist Hotline
  • National Dentist Line: Have a question about, the network, claim status, member eligibility, DMO contact information or office supplies? Call the National Dentist Line at 1-800-451-7715.
  • Dentist Contracting Hotline: For PPO contract information, call the Dentist Contracting Hotline at 1-800-776-0537.

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Important Addresses
  • All Dental Encounters

    Aetna Dental Encounters
    P.O. Box 14530
    Lexington, KY 40512

For your convenience, we have a single post office box for claims and specialty authorization submissions and a single P.O. box for each region for the Aetna DMO Grievance and Appeals Unit. The three regions are outlined below.
  • All Claims and Specialist Authorizations P.O. Box

    Aetna Dental
    P.O. Box 14094
    Lexington, KY 40512-4094

  • Aetna DMO Grievance and Appeals
    • Northeast Region — includes Mid-Atlantic and Mid-Western states (CT, DC, DE, IL, IN, KY, MA, MD, ME, MI, NH, NJ, NY, OH, PA, RI, VA, WI, WV)

      Aetna Dental
      P.O. Box 14080
      Lexington, KY 40512-4080

    • South Region (AL, AR, FL, GA, LA, MS, NC, OK, SC, TN, TX)

      Aetna Dental
      P.O. Box 14597
      Lexington, KY 40512-4597

    • West Region (AZ, CA, CO, HI, IA, ID, KS, MN, MO, NE, NM, NV, OR, UT, WA)

      Aetna Dental
      P.O. Box 10462
      Van Nuys, CA 91410

  • Aetna PPO Grievance and Appeals

    Call the Dentist Contracting Hotline at 1-800-776-0537 for the correct mailing address

Please note: The P.O. box number and the last four digits of the zip code vary with each address.

Want to become a participating dentist?
Call our National Dentist Line at 1-800-451-7715 or visit Information about Aetna Dental Networks

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