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Frequently Asked Questions about EFT

Q. Why is Aetna asking me to enroll in electronic funds transfer (EFT)?

A. Aetna is asking Ohio providers to enroll in EFT in response to the Ohio Legislature's revision to Ohio Revised Code 3901.381. Effective October 16, 2010, the law requires a third-party payer (such as Aetna) to transmit payment electronically to a contracted provider who sends an electronic claim.

Q. Is there a deadline that I have to respond to this request?

A. Based on this law, we strongly encourage providers to enroll as soon as possible.

Q. What happens if I do not reply?

A. We won't take any other action.

Q. If I enroll in EFT, will you notify me that you sent an EFT payment to my bank?

A. After you send the request to enroll in EFT, we'll send you confirmation of your effective date. Unfortunately, we can't notify you each time we make deposits.

Q. How soon after the bank gets the EFT will the funds be available in my account?

A. We send EFT deposits directly to the bank, not the provider's actual bank account. We can't give the exact deposit date, as the provider's bank determines that date. The provider's bank has up to five days to distribute the transmitted funds into the provider's actual bank account.

Q. How soon after I fax the completed ERA/EFT enrollment form will you direct EFTs to my bank account?

A. The standard turnaround time for enrollment form processing is 30 days. Once your enrollment is complete, we'll send you confirmation of the effective date. We'll take contact information from the ERA/EFT enrollment form. Then, you'll start getting payments directly to your bank account.

Q. I faxed my EFT enrollment form; how can I find out if you received the form?

A. The standard turnaround time for enrollment form processing is 30 days. You can call us at 1-800-776-0537 to check status.

Q. I faxed in an EFT refusal form more than three weeks ago; how can I find out if you received the form?

A. The standard turnaround time for enrollment form processing is 30 days. You can call us at 1-800-776-0537 to check status.


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