Aetna's logo Aetna Dental Home.Aetna Dental FAQs. Email Us


.Members and Consumers.|.Employers.|.Producers

Aetna Dental Networks
Small BoxInformation About Aetna Dental Networks
Small BoxRequest an Application To Join
Claim Resources
Small BoxDownload Claim Form
Small BoxClaim Documentation Guidelines
Small BoxTips for Submitting Claims and Encounters to Aetna
Small BoxOrthodontic Claim Tips
Small BoxUnderstanding Aetna Oral Surgery Benefits
Small BoxUnderstanding Explanation of Benefits (EOB)
Small BoxPaper Claim Tips
Small BoxGet Paid Directly with AutoDebit
Small BoxSalzmann Evaluation Form
Electronic Services banner
Small BoxAetna Payer IDs
Small BoxInformation About Electronic Services
Small BoxNational Provider Identifier (NPI)
Small BoxElectronic Attachments
Small BoxHelp With Electronic Transactions
Small BoxElectronic Remittance Advice (ERA) and Electronic Funds Transfer (EFT)
Small BoxAetna Voice Advantage (SM)
Educational Resources
Small BoxReminder: Annual Required Medicare Training
Small BoxPractice-Management Coach
Small BoxLinking Dental Care to Overall Health
Small BoxEducational Site for Your Patients
Small BoxPlan for Your Health
(A Site for Your Patients)
Agreement With Dentists
Small BoxOur Commitment to the Dental Community
Other Helpful Tools
Small BoxDocFind® Provider Directory
Small BoxTelephone Numbers and Addresses
Small BoxSpanish for the Dental Office
Aetna Polices yellow bar
Small BoxAppeals Policy
Small BoxDental Clinical Policy Bulletins
Small BoxPreparing for Possible Pandemic
Aetna ValuePassSM Card: Frequently Asked Questions

1. Where can patients buy the Aetna Value Pass?

Patients can visit

There, they can:

  • Enter their zip code to find a dentist participating in our nationwide Aetna Dental Access® network*
  • Review the services offered
  • Select the services they want
  • Put the appropriate amount of money on their card
  • Choose either a prepaid plastic card or a digital certificate to make purchases
  • Call to make an appointment with an Aetna Dental Access provider and get care

  • *This network is only available in the United States.

2. What is this card and do I have to accept it?

The Aetna ValuePass card offers discounts via the Aetna Dental Access network in accordance with your Aetna contract.

3. Is there an eligibility requirement?

No, Aetna ValuePass is not insurance. There are no claims, copays, deductibles or eligibility requirements.

4. Will there be a name displayed on the card?

A. No. There will be an account number and "Valid Thru" date.

5. Who can use the card?

A. The funds are not transferable, but a ValuePass cardholder can authorize family members to use his/her Aetna ValuePass card.

6. Is there a maximum limit on the card?

Yes. The maximum limit per card is $5,000 (subject to change).

7. How is the money going to be transferred to dentists?

Dentists will get paid immediately from the Aetna ValuePass debit card, just as they would from any other MasterCard® and/or Visa debit card.

8. Can patients reload the card at any time, or just once a year?

Patients can reload and use the card as often as they want. There is a maximum of $5,000 on the card at any one time.

9. Is there a charge to dentists?

No. There is no charge to dentists for participating in the Aetna ValuePass program.

10. Do dentists get charged a "merchant fee" when they accept the card?

Yes. Dentists will be charged the same merchant fee as they are today when they accept any credit and/or debit card payment. The Aetna ValuePass is a MasterCard prepaid card.

11. Does the office need a specific card reader?

No. Dentists can use their current card reader that accepts credit and/or debit card payments.

12. How can dentists who don't have a card reader get one?

Dentists can contact their bank institution to find out how to accept credit and/or debit card payments.

13. What happens if dentists can't accept a credit/debit or prepaid card?

Dentists who can't accept a credit/debit or prepaid card can't participate in the Aetna ValuePass program. However, dentists may contact their banking institutions to find out how to set up their office to accept these cards.

14. How do dentists process the digital certificate?

The digital certificate is processed exactly like a plastic debit/credit card, except the card is not swiped through the card reader. To get payment from the certificate, simply key the account number (displaying on the image of the card) into the card reader. The card also displays the "Valid Thru" date and CVV code.

15. How will patients know their Aetna ValuePass balance?

Patients can print a balance statement from the website. They can also call 1-888-215-6578 to get their balance.

16. What happens if my patient's card or certificate doesn't work?

The card or certificate may not work for various reasons:

  • No money on the card
  • Broken card reader
  • Problem with the strip on the back of the card

If this happens, check your terminal for a reason code. Or, call 1-888-215-6578 for help.

17. Who can I call with questions?

We're ready to help you. If you have questions, call us at 1-888-215-6578.

Copyright 2001-2014 Aetna Inc. .

Web Privacy Statement.Legal Statement.Privacy Notices.Member Disclosure